About the Role
This role focuses on crafting and delivering product-related messaging that bridges technical specifications with user understanding, supporting go-to-market initiatives and enhancing customer engagement through precise, audience-appropriate communication.
Responsibilities
- Develop clear, accurate product documentation and release notes
- Collaborate with product managers to understand feature updates
- Create marketing-supporting content for new product launches
- Ensure brand and messaging consistency across all product communications
- Translate complex technical details into user-friendly language
- Work with design teams to produce visual communication assets
- Support sales teams with product messaging tools and training materials
- Maintain a centralized repository for product content
- Monitor product feedback to refine communication strategies
- Coordinate with customer support to address user confusion
- Draft internal announcements for product changes
- Assist in the development of onboarding materials for new features
- Manage timelines for communication deliverables
- Track effectiveness of product messaging using engagement metrics
- Stay current with industry trends affecting product perception
- Ensure compliance with regulatory and legal requirements in communications
- Facilitate cross-functional alignment before public releases
- Optimize content for digital platforms and SEO
- Support event-related product messaging and presentations
- Contribute to product roadmap discussions with communication insights
Nice to Have
- Experience in insurance or financial technology sectors
- Background in agile development environments
- Certification in technical writing or content strategy
- Knowledge of accessibility standards
- Experience with localization and translation workflows
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexible scheduling
Team
Collaborative team within the product division
About the Team
The product team values clarity, precision, and user-centric thinking. This role is integral to ensuring that product innovations are clearly understood by both internal teams and external customers.
Growth Opportunities
This position offers pathways to leadership roles in content strategy, product marketing, or communication management based on performance and interest.
Not specified
