Responsibilities
- Lead external communications around product trust, security, and incident response, including proactive storytelling and real-time messaging during outages or breaches.
- Shape and promote the public narrative on security, privacy, reliability, and platform integrity through media outreach and thought leadership.
- Act as the primary communications point during product-related incidents, collaborating with the Head of Communications and cross-functional teams.
- Drive communications strategy for product launches, targeting Substacks, podcasts, and emerging media platforms.
- Partner with product marketing to define messaging, create press assets, pitch media, and execute successful product rollouts.
- Establish a scalable and agile launch process that aligns with rapid product development cycles.
- Foster media relationships by enabling journalists and creators to experience the product firsthand and share authentic stories.
- Develop and manage spokesperson programs for senior technical leaders, including the CTO and CISO.
- Prepare engineering and product executives for media interviews, public speaking, and podcast appearances to position them as industry thought leaders.
- Manage communications for product-level partner integrations in coordination with product marketing and partnerships teams.
- Engage with industry analysts and technical influencers to ensure inclusion in research, benchmarking, and category discussions.
- Amplify product news through non-traditional channels such as independent newsletters, developer communities, and technical content creators.
Work Arrangement
Remote (Worldwide)
Other
- Applications must be submitted in English.
- Candidates must be available on call to respond to product incidents.
- Ability to draft incident updates quickly and with sound judgment under pressure.
- Must be capable of working effectively across multiple time zones.
- Expected to build strong relationships with product and engineering teams globally.
- Should demonstrate intellectual curiosity, data-informed decision-making, and flexibility beyond defined role responsibilities.
- Must leverage AI tools to enhance productivity and track meaningful metrics.
