Responsibilities
- Lead cross-functional execution for key transaction initiatives — ensuring clarity of scope, ownership, and sequencing across Product, Engineering, Legal, Finance, and Compliance.
- Build durable operating frameworks that govern how Rentals launches and scales transaction products — covering intake, risk assessment, approvals, and release readiness.
- Run the program rhythm — steering reviews, retrospectives, and milestone tracking that keep leadership aligned and issues visible early.
- Define program success metrics and use data to drive accountability and continuous improvement across multiple workstreams.
- Establish risk mitigation mechanisms (documentation, audit trails, escalation paths) to ensure our transactional systems remain compliant and trusted.
- Coach and enable peers in applying programmatic discipline — scaling execution maturity beyond your immediate scope.
- Act independently and operate in a senior capacity with limited oversight
Requirements
- 10+ years leading cross-functional programs in technology or operations, ideally involving payments, compliance, or regulated workflows.
- Deep experience in program management, governance design, and stakeholder alignment across technical and non-technical domains.
- Exceptional communication skills — able to distill complex, multi-party issues into crisp narratives and decisions.
- High judgment in balancing speed and safety; you know when to escalate, and when to empower.
- A bias for systemization: you build playbooks and mechanisms that scale, not one-off heroics.
Nice to Have
- Experience in real estate or transactional marketplaces is a plus, but not required.
Benefits
- Competitive base salary
- Equity awards based on experience, performance, and location
- Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025
- Included on the PEOPLE Companies That Care® 2025 list
- Equal opportunity employer committed to fostering an inclusive, innovative environment
Additional Information
- Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including adherence to company policies, exercise of sound judgment, effective stress management, working safely and respectfully with others, trustworthiness, professionalism, and safeguarding business operations and reputation.
- Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
- Los Angeles County applicants: Job duties include working safely and cooperatively with others, adhering to standards of excellence under stress, communicating effectively and respectfully, and following all federal, state, and local laws and company policies.
