Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote Hybrid

Gusto is hiring a Principal Product Designer, CoreX AI

Requirements

  • Proven AI product impact: You’ve shipped LLM-driven product experiences to production and can demonstrate measurable impact on adoption, efficiency, or user trust.
  • Systems-level thinking: You’ve designed complete AI workflows – not just chat interfaces – and can speak fluently about failure modes, guardrails, user control, and transparency.
  • Strategic product influence: You’ve defined UX direction at a portfolio or company level and influenced roadmap, scope, and sequencing decisions in partnership with senior PM and Engineering leaders.
  • Technical fluency: You’re comfortable collaborating with highly technical AI engineers. You understand concepts like retrieval, context management, latency, and model reliability, and can translate them into robust UX decisions.
  • Builder mindset: You ship. You prototype. You iterate. You’re not interested in defining principles without turning them into real customer impact.
  • Organizational leadership: You have enhanced team work quality. You achieved this by coaching team members, setting new standards, and building solid partnerships across different functions.
About company
Gusto
Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses so owners can focus on their craft and customers. They support more than 400,000 small businesses across the country.
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Job Details
Department Design
Category design
Posted a month ago