Responsibilities
- Guide the long-term technical strategy and architectural development of an active, revenue-producing platform
- Increase system throughput and reliability during customer onboarding, ensuring zero-downtime updates to live systems
- Enhance platform security and resilience through tenant separation, rate controls, data protection, and integrity checks
- Implement monitoring, service level objectives, and incident response protocols as the user base expands
- Proactively lead performance optimization and capacity planning to stay ahead of demand
- Improve engineering quality through code and design reviews, along with team mentorship
- Collaborate with Product teams to align platform improvements with new feature development
- Anticipate and resolve scalability challenges and technical debt before they escalate
Benefits
- Full health and dental insurance coverage for employees and their families
- Generous paid time off and flexible leave policies
- Retirement savings plans with employer contributions
- Annual budget dedicated to learning and professional development
- Options for remote and hybrid work arrangements
- Equipment stipends, internet cost reimbursement, travel support, and eligibility for stock options
- Regular team gatherings, meetups, and company-wide offsites
Work Arrangement
Hybrid — Toronto
Why You’ll Love Working Here
- Build technology that directly influences global commerce and supply chain efficiency
- Grow your career with support for mentorship, leadership training, and ongoing development
- Enjoy flexibility with remote and hybrid work models and access to multiple office locations
- Be recognized for achievements, milestones, and contributions to team success
- Collaborate with skilled engineers, product leaders, and industry experts who value ownership, transparency, and excellence
Use of Artificial Intelligence in Hiring
- Artificial intelligence is used to support application screening, evaluation, and shortlisting, including features within the applicant tracking system
- AI tools assist human reviewers and do not independently make hiring decisions
- Final hiring choices are made by company personnel
- For questions about AI use in recruitment, contact hr@fulfillmentiq.com
Accommodations
- The company is committed to an inclusive and accessible hiring process
- Accommodations are available upon request at any stage of recruitment, in alignment with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code
- Contact hr@fulfillmentiq.com to request accommodations
Candidate Privacy
- Personal information is collected and used for recruitment in compliance with the Candidate Privacy Notice and Canadian privacy laws, including PIPEDA
- This includes AI-assisted screening and potential cross-border data handling in the United States
- By applying, you acknowledge and consent to this privacy notice
Equal Opportunity
- The company fosters a people-first culture grounded in trust, collaboration, and ownership
- An equal opportunity employer committed to diversity, inclusion, and high performance
- All qualified applicants are considered without discrimination based on protected grounds under the Ontario Human Rights Code
Questions
hr@fulfillmentiq.com
Learn More About Us
- Website: fulfillmentiq.com
- LinkedIn: Fulfillment IQ
- Spotify: eCom Logistics Podcast Spotify
- YouTube: eCom Logistics Podcast YouTube
Other
- Hiring Timeline: Immediate
- Existing Vacancy: Yes
- Application Deadline: Open until Filled
- Equal opportunity employer committed to diversity and inclusion
- Accommodations available upon request in accordance with AODA and Ontario Human Rights Code
- Personal information collected for recruitment purposes in accordance with Canadian privacy law (PIPEDA)
- AI used in screening, assessment, and shortlisting; does not make hiring decisions
- Cross-border storage or processing may occur in the United States