Dublin, Ireland; London, England Hybrid Employment

Fin (AI Group) is hiring a Principal Engineer, Fin AI Agent

Responsibilities

  • Collaborate at a strategic level across multiple initiatives to guide technical direction and investment decisions.
  • Launch new initiatives from inception: assemble teams, clarify complex problem areas, establish velocity, set performance standards, and ensure delivery on tight schedules.
  • Tackle highly uncertain, mission-critical challenges with direct coding, feature development, and deep technical engagement.
  • Lead cutting-edge AI experiments: conduct A/B testing, refine prompts, develop evaluation frameworks, and balance accuracy, cost, and response speed for LLM-driven capabilities.
  • Influence long-range technical planning by shaping system architecture, data models, and the evolution from GUI-centric to agent-driven user interfaces.
  • Develop across the entire technology stack in an AI-native environment using tools like Claude Code, MCP servers, skills frameworks, and shared context systems.
  • Elevate team performance by delivering clear, impactful feedback that improves outcomes for senior and staff-level engineers.

Other

MacBooks are provided as standard hardware; Windows devices are available for specific roles when required.

About company
Fin (AI Group)

Fin is the #1 AI Agent for all customer service, powered by the Fin AI Engine™. It resolves complex customer queries across every channel including voice, email, chat, and social.

  • Fin is built by The AI Group, a team of over 60 machine learning scientists, engineers, and designers.
  • It uses a continuous improvement loop called the Fin Flywheel to train, test, deploy, and analyze performance.
  • Fin integrates seamlessly with existing helpdesks like Salesforce, HubSpot, and Intercom.

The platform is trusted by enterprises and certified with ISO 27001, ISO 27018, ISO 27701, GDPR, and CCPA compliance.

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Job Details
Department Service Agent
Category other
Posted 10 days ago