About the Role
The Principal Customer Success Manager ensures top-tier clients achieve measurable outcomes by guiding their journey with the platform, driving adoption, retention, and strategic growth through consultative engagement and data-driven insights.
Responsibilities
- Lead high-value customer accounts through post-sales onboarding and beyond
- Develop trusted advisor relationships with executive stakeholders
- Monitor customer health using product usage and engagement metrics
- Drive adoption and expansion of platform capabilities
- Collaborate with cross-functional teams to resolve complex issues
- Identify and act on upsell and renewal opportunities
- Create success plans aligned with customer business objectives
- Conduct regular business reviews with client leadership
- Anticipate customer needs through proactive outreach
- Serve as internal advocate for customer feedback
- Manage churn risks with targeted intervention strategies
- Coordinate technical and professional services as needed
- Track and report on key customer success KPIs
- Ensure alignment between customer goals and product functionality
- Support customer onboarding and initial implementation phases
- Facilitate customer reference and advocacy programs
- Stay current on industry trends impacting client success
- Contribute to scalable customer success processes
- Use CRM and customer success platforms for tracking
- Maintain accurate customer account records
- Deliver training and enablement sessions
- Escalate critical issues with defined protocols
- Align internal resources during renewal cycles
- Promote best practices in data governance and collaboration
- Support product feedback loops with product teams
Nice to Have
- Master’s degree in business or technology domain
- Certification in customer success or account management
- Experience in data catalog or data governance tools
- Background working with global clients
- Familiarity with DevOps or data engineering workflows
- Prior success in high-growth tech companies
- Public speaking or conference presentation experience
- Contributions to customer communities or forums
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid remote setup with regional flexibility
Team
Customer-facing team within Customer Success organization
Why This Role Matters
- This position directly influences how organizations derive value from their data infrastructure.
- You will shape long-term relationships with innovative teams adopting modern data practices.
- Your insights will help refine customer success strategies across the business.
Growth Opportunities
- Opportunity to influence customer success strategy at scale.
- Access to leadership forums and cross-departmental initiatives.
- Mentorship responsibilities with junior customer success roles.
Available for qualified candidates
