Requirements
- 6+ years of experience in Customer Success Management or a related field
- Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers.
- A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management.
- Exceptionally strong communication and relationship-building skills, with proven success cultivating executive-level (VP+) relationships as top-tier customers.
- Able to multithread across diverse stakeholders, influence C-suite decision-makers, navigate complex political landscapes, and deliver compelling, strategic presentations that shape customer direction.
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
Nice to Have
- Experience in doing this with SaaS platforms is desired but not required.
Work Arrangement
Hybrid
Additional Information
- Travel to customer on-sites across EMEA as needed.
