Support patients and partners with clarity and care
As the first point of contact, you’ll help patients, referring providers, and internal colleagues navigate key steps in the care journey. Your primary focus will be on phone-based support, guiding individuals through scheduling, registration, and insurance eligibility questions with accuracy and empathy.
What You’ll Do
- Answer incoming calls and respond to email and ticketing system inquiries from patients and partners
- Assist with appointment scheduling and patient onboarding tasks
- Verify insurance details and provide clear, timely updates
- Collaborate with internal teams to resolve issues and improve processes
- Ensure all patient interactions reflect a high standard of service and professionalism
What You Bring
This role is ideal for someone who thrives in a fast-paced, remote environment and values clear communication. You’re detail-oriented, patient-focused, and comfortable managing multiple tasks across phone, email, and support systems.
Our Culture
We believe progress comes from curiosity, open collaboration, and a commitment to learning. Our team operates with trust and accountability, where new ideas are welcomed and put into action quickly. Inclusion isn’t just a value—it’s how we work every day.
Why This Work Matters
Every interaction you handle helps remove barriers to care. By streamlining access and supporting both patients and providers, you contribute directly to improving health outcomes on a broad scale.
