Alexandria, VA Hybrid

Cross Screen Media is hiring a Political Account Coordinator - Customer Success

About the Role

This role supports political clients by managing end-to-end campaign coordination across television and digital platforms. The coordinator ensures accurate execution, timely communication, and high satisfaction by working closely with internal teams and clients during fast-moving election cycles.

Responsibilities

  • Serve as primary point of contact for political clients throughout campaign lifecycle
  • Monitor campaign performance across television and digital platforms
  • Coordinate with internal teams to ensure accurate ad delivery and reporting
  • Respond to client inquiries with timely and precise information
  • Track key performance indicators and share updates with stakeholders
  • Manage client documentation and campaign setup processes
  • Identify potential issues and escalate when necessary
  • Maintain detailed records of client communications and campaign changes
  • Assist in preparing performance summaries and post-campaign analyses
  • Ensure compliance with advertising regulations and internal policies
  • Collaborate with sales to transition new clients into active campaigns
  • Support onboarding of political clients onto the platform
  • Troubleshoot technical or delivery discrepancies in real time
  • Provide feedback to product teams based on client needs
  • Stay informed about election timelines and political advertising trends
  • Work under tight deadlines during critical campaign periods
  • Maintain confidentiality of sensitive political campaign data
  • Participate in regular client check-in meetings
  • Assist with budget tracking and pacing recommendations
  • Ensure all client deliverables meet quality standards

Compensation

Competitive salary and benefits package

Work Arrangement

Hybrid

Team

Customer Success team within a fast-paced advertising technology environment

Why This Role Matters

  • Political campaigns demand precision, speed, and reliability. This role ensures advertising efforts are executed flawlessly, helping candidates and organizations reach voters effectively across screens.
  • You’ll play a key part in shaping how political messages are delivered during critical election windows.

What We Look For

  • We value individuals who combine organizational discipline with a genuine interest in politics and media.
  • Success in this role means anticipating client needs, catching errors before they happen, and maintaining calm under pressure.

Not available

About company
Cross Screen Media

Cross Screen Media is a leading CTV activation managed service for marketers and agencies, built on a proprietary technology platform that enables advertisers to plan and measure advertising across Connected TV and audience-driven Linear TV at the local level.

We seamlessly fit into existing workflows to help agencies scale, differentiate and deliver high-impact campaigns for their clients.

Our core values — Integrity, Innovation, Ownership, and One Team mentality — guide everything we do.

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Job Details
Department Customer Success
Category other
Posted 6 days ago