Responsibilities
- Serve as the primary contact for customers speaking Polish and Czech, managing inquiries, scheduling service appointments, and resolving complaints.
- Organize and oversee repair and maintenance timelines in coordination with dealerships and service providers.
- Ensure effective and continuous communication among customers, service departments, and internal teams.
- Track service requests from initiation to completion, ensuring timely follow-ups and resolutions.
- Reach out to customers after service delivery to assess satisfaction and address any outstanding concerns.
- Refer complex or unresolved service issues to appropriate internal teams for further action.
- Provide regular updates to customers regarding the status of their service requests.
- Record all customer interactions, service histories, and feedback accurately in the CRM system.
- Collaborate with internal departments to propose service improvements based on customer input.
Benefits
- Hybrid work model: 2 days per week in the office and 3 days remote to support work-life balance.
- Relocation assistance for international candidates, including accommodation in Ghent.
- Competitive compensation and defined paths for career advancement within a growing global organization.
- Full health and life insurance coverage to support employee well-being.
- Access to continuous training and professional growth opportunities.
- Inclusive, collaborative workplace with team-building events and a multicultural team environment.
Work Arrangement
Hybrid — Ghent
About Us
A leading automotive industry company delivering high-standard solutions and customer support across Europe. The Ghent office is central to managing customer relationships and service coordination, especially for Polish- and Czech-speaking regions. With ongoing expansion, the team is growing to maintain exceptional service levels.
Position Overview
Act as the main liaison between customers, service providers, and internal teams, handling service requests and inquiries from Polish- and Czech-speaking clients. Ensure efficient scheduling of repairs and maintenance through strong organizational and communication skills. This hybrid role supports 2 days in the Ghent office and 3 days remote, balancing teamwork and flexibility.
Why Join Us?
An opportunity to apply Polish and Czech language proficiency in a customer-facing role within the automotive sector. Work in a diverse, international environment with career development support, a hybrid work setup, and the chance to live in Ghent—a culturally rich city with a high quality of life.
Other
- Fluency in Polish and Czech is required.
- Hybrid schedule: 2 days in office, 3 days remote.
- Relocation package includes accommodation in Ghent for candidates relocating from outside Belgium.
- Position located in Ghent, Belgium.
