About the Role
This position supports financial operations by analyzing and resolving chargeback discrepancies and ensuring accuracy in point-of-service systems. The analyst collaborates with internal teams to maintain data integrity and improve process efficiency.
Responsibilities
- Monitor and resolve chargeback claims in a timely manner
- Verify transaction data for accuracy and completeness
- Collaborate with sales and finance teams to address billing discrepancies
- Maintain detailed records of dispute resolutions
- Identify trends in chargeback activity and recommend corrective actions
- Support audits by providing documentation and transaction histories
- Ensure compliance with internal policies and external regulations
- Process credit adjustments and refunds according to guidelines
- Investigate root causes of transaction errors
- Coordinate with third-party service providers when necessary
- Generate regular reports on chargeback metrics and KPIs
- Assist in month-end and quarter-end closing activities
- Update and maintain operational databases
- Participate in process improvement initiatives
- Respond to internal inquiries regarding transaction status
- Validate customer eligibility for chargeback claims
- Track resolution timelines to meet service level agreements
- Escalate complex cases to senior staff when needed
- Ensure secure handling of sensitive financial data
- Stay current with industry standards and regulatory changes
- Train team members on updated procedures
- Support system upgrades and testing cycles
- Maintain consistent communication with cross-functional partners
- Document workflows and standard operating procedures
- Contribute to special projects as assigned
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexible scheduling options
Team
Collaborative team environment within the finance and operations division
Why This Role Matters
This position plays a key role in maintaining financial accuracy and customer trust by resolving transaction disputes efficiently. Your work ensures that billing issues are addressed promptly and in compliance with industry standards.
What You’ll Achieve
Reduce chargeback error rates by identifying systemic issues, improve reporting clarity, and contribute to smoother financial operations across departments.
Not available for this position
