Responsibilities
- Identify, troubleshoot, and resolve platform-related issues while driving ongoing enhancements to systems and operations.
- Deliver consistent technical assistance to internal users, ensuring timely and effective service delivery.
- Collaborate with internal departments and external vendors to sustain productive relationships and ensure high-quality outcomes.
- Continuously assess, update, and refine operational documentation, workflows, and standard procedures.
- Assist in testing, documenting, and deploying corrective solutions, including executing and verifying script-based fixes.
- Create and manage automated scripts to streamline routine administrative and support functions, increasing efficiency and consistency.
- Offer day-to-day operational and administrative assistance to infrastructure and platform teams as needed.
Responsibilities
- Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
- Provide day‑to‑day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
- Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
- Regularly review, maintain, and improve operational documentation, processes, and procedures.
- Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
- Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
- Provide general operational and administrative support to the infrastructure and platform teams as required.