About the Role
The specialist will handle incoming payment disputes and chargeback cases, working to resolve issues efficiently while maintaining compliance with payment processor rules and internal policies.
Responsibilities
- Review and process incoming payment disputes from customers
- Investigate transaction details to determine dispute validity
- Gather and submit required documentation for chargeback responses
- Communicate with payment processors and financial institutions
- Ensure responses meet deadlines set by card networks
- Maintain accurate records of all dispute actions and outcomes
- Identify patterns in dispute activity to inform prevention strategies
- Collaborate with customer service to resolve underlying issues
- Monitor chargeback ratios and report on key metrics
- Ensure compliance with PCI-DSS and other financial regulations
- Update internal systems with dispute resolution status
- Escalate complex cases to senior staff when necessary
- Follow established workflows for dispute resolution
- Assist in refining dispute handling procedures
- Support audits related to payment processing activities
- Respond to inquiries from internal stakeholders
- Track dispute trends and prepare periodic summaries
- Verify transaction authenticity using available tools
- Work within defined service level agreements
- Maintain confidentiality of financial and customer data
- Adhere to company policies on data security and access
- Participate in training on payment industry updates
- Assist in testing updates to dispute management systems
- Coordinate with fraud prevention team when overlaps occur
- Support documentation improvements for dispute workflows
Nice to Have
- Certification in payment card industry standards
- Prior role in chargeback management or financial compliance
- Experience with major payment processors like Visa, Mastercard, or American Express
- Familiarity with automated dispute response tools
- Background in healthcare or e-commerce payments
Compensation
Competitive hourly rate based on experience
Work Arrangement
Remote
Team
Part of the finance and compliance operations team
What We Offer
- Flexible remote work environment
- Opportunities for professional development
- Supportive team culture focused on compliance and accuracy
- Exposure to evolving payment technologies and regulations
- Structured processes with room for process improvement input
Application Process
- Submit resume and brief cover letter
- Complete a short assessment on dispute scenarios
- One video interview with the hiring team
- Final review and decision within one week
Not available
