About the Role
This role involves managing payment operations, resolving transaction issues, and ensuring compliance with financial regulations while supporting smooth payment experiences for users.
Responsibilities
- Monitor and reconcile daily payment transactions across multiple platforms
- Identify and resolve payment discrepancies in a timely manner
- Work with banking partners and payment gateways to troubleshoot transaction failures
- Ensure compliance with financial regulations and internal policies
- Support chargeback and dispute resolution processes
- Maintain accurate records of payment activities and adjustments
- Collaborate with customer support to resolve user payment issues
- Generate reports on payment trends and operational performance
- Assist in improving payment workflows and system integrations
- Respond to internal inquiries regarding payment status and settlements
- Track and report on transaction success rates and failure reasons
- Verify transaction data for accuracy before financial reporting
- Escalate complex issues to appropriate technical or financial teams
- Stay updated on changes in payment technologies and regulations
- Assist in onboarding new payment methods or providers
- Participate in audits related to payment operations
- Help maintain uptime and reliability of payment processing systems
- Document procedures for payment operations and troubleshooting
- Coordinate with finance team on settlement and payout schedules
- Support fraud detection efforts by analyzing transaction patterns
- Ensure data privacy and security in handling financial information
- Improve response times for payment-related customer inquiries
- Contribute to cross-functional projects involving payment infrastructure
- Follow up on pending or delayed transactions until resolution
- Provide feedback to product teams on user payment experience
Compensation
Competitive salary with benefits
Work Arrangement
Remote
Team
Collaborative team focused on financial operations and payment systems
About the Role
This position plays a key role in ensuring that all payment activities function smoothly and accurately. The specialist will work across systems and teams to monitor transactions, resolve issues, and maintain financial integrity.
What We Look For
We seek someone with a strong operational mindset, a commitment to accuracy, and experience in handling payment systems. The ideal candidate is proactive, analytical, and able to work effectively in a remote environment.
Not available
