Responsibilities
- Perform scheduled follow-up calls with patients to monitor progress
- Assist patients in comprehending and adhering to prescribed care plans
- Promote consistent adherence to treatment protocols and medication schedules
- Establish and maintain trusting, professional relationships with patients
- Identify and escalate potential risks or serious concerns to appropriate teams
- Ensure thorough, up-to-date, and accurate recordkeeping of patient interactions
- Deliver empathetic, individualized support focused on patient well-being
Compensation
R18,000 - R27,000 gross monthly, no additional benefits
Work Arrangement
Fully remote
Team
Remote team supporting U.S. healthcare patients
Working Hours
Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 0:00 AM South African time – subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company)
Salary Range
R18 000 - R27 000 GROSS (before deductions), depending on experience
Benefits
No additional company benefits such as Medical Aid, Provident Fund, etc.
Public Holidays
Required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
Internet Requirements
A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
Power Backup
A reliable power backup solution is required to manage load shedding and power outages
Work Environment
Fully remote working role
Not applicable
