Requirements
- Previous experience in customer service, client support, or a call centre environment.
- Strong phone handling, active listening, and communication skills, both verbal and written.
- Analytical mindset with solid problem-solving abilities to assess and respond to patient needs effectively.
- Highly organized, detail-oriented, and capable of managing multiple priorities efficiently.
- Ability to work independently in a fully remote setting and self-manage with minimal supervision.
- Proficient in Microsoft Office (Word, Excel, Outlook) and standard email systems.
- Professional demeanor with a strong sense of empathy, patience, and excellent interpersonal skills.
Nice to Have
- Experience in healthcare, medical administration, dental services, or patient coordination is highly advantageous.
- Familiarity with healthcare or patient management software is advantageous but not essential.
Work Arrangement
Remote (Worldwide)
Additional Information
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered.
- Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered.
