Responsibilities
- Respond to incoming calls from patients, caregivers, referral sources, and internal branches concerning the status of nutrition therapy orders.
- Manage updates and modifications to prescriptions efficiently and accurately.
- Direct incoming calls to appropriate departments based on patient needs and inquiry type.
- Confirm patient demographic and insurance details to support accurate delivery of services.
Requirements
- At least one year of experience in a customer-facing service role.
- Proven ability in data entry with attention to accuracy and efficiency.
- Familiarity with Microsoft Office applications, particularly Excel, Outlook, and Word.
Nice to Have
- Background in home infusion services or durable medical equipment (DME) operations.
- Prior experience in a call center environment.
- Exposure to healthcare settings or patient support services.
Benefits
- Affordable medical insurance options
- 401(k) plan with company matching contributions
- Employee stock purchase program
- Free wellness programs including health screenings, tobacco cessation, weight management, counseling, and financial coaching
- Paid time off
- Flexible scheduling options
- Family leave benefits
- Resources for dependent care
- Colleague assistance programs
- Tuition assistance for continuing education
- Access to retiree medical benefits
- Additional benefits based on eligibility
Other
- This is a full-time position with benefits and is not fulfilled through a staffing agency.
- Standard workdays are Monday through Friday.
- Scheduled hours are from 8:30 a.m. to 5:00 p.m. Central Standard Time.
- Applicants with arrest or conviction records will be considered in compliance with federal, state, and local laws.
