About the Role
The Patient Access Coordinator will manage patient access services, ensuring efficient and accurate scheduling, registration, and handling of patient inquiries.
Responsibilities
- Manage patient scheduling and registration processes.
- Handle patient inquiries and provide necessary information.
- Coordinate with clinical and administrative teams to ensure smooth patient flow.
- Verify patient insurance and demographic information.
- Process patient referrals and pre-authorizations.
- Ensure accurate and up-to-date patient records.
- Assist with patient check-in and check-out procedures.
- Resolve scheduling conflicts and issues.
- Maintain confidentiality and comply with HIPAA regulations.
- Provide excellent customer service to patients and families.
- Collaborate with other departments to improve patient access processes.
- Participate in training and development opportunities.
- Contribute to the improvement of patient access services.
- Monitor and report on patient access metrics and KPIs.
- Assist with the implementation of new patient access technologies.
- Ensure compliance with organizational policies and procedures.
- Support the onboarding of new patients and families.
- Facilitate communication between patients and healthcare providers.
- Manage patient access-related documentation and records.
- Assist with the resolution of patient access-related issues and complaints.
- Provide support to the patient access team as needed.
- Ensure timely and accurate communication with patients and families.
- Contribute to the development of patient access protocols and guidelines.
- Participate in quality improvement initiatives related to patient access.
Nice to Have
- Associate's or Bachelor's degree in a related field.
- Certification in healthcare administration or a related field.
- Experience with Epic or other EHR systems.
- Bilingual skills in English and Spanish or other languages.
- Experience with patient access management software.
- Knowledge of healthcare reimbursement processes.
- Experience with quality improvement initiatives.
- Familiarity with healthcare regulatory requirements.
- Experience with patient satisfaction surveys and feedback.
- Knowledge of healthcare data analytics and reporting.
Compensation
Competitive salary and benefits package.
Work Arrangement
Remote, Full-Time, Day Shift
Team
Collaborate with clinical and administrative teams to ensure efficient patient access services.
Why Join Us?
- Be part of a dynamic and innovative healthcare team.
- Enjoy a supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive benefits and compensation package.
- Make a positive impact on patient care and outcomes.
Our Commitment to Diversity, Equity, and Inclusion
- We are committed to fostering a diverse and inclusive workplace.
- We value and celebrate the unique perspectives and experiences of our team members.
- We strive to create an environment where everyone feels respected and valued.
- We promote equal opportunities for all employees.
- We are dedicated to providing excellent care to a diverse patient population.
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