Responsibilities
- Develop understanding of Partners’ organizations, including roles/responsibilities, key stakeholders, and decision makers.
- Become educated on Partners’ business models and go to market strategies to identify opportunities to leverage Xplor resources to generate revenue.
- Maintain relationships through periodic communication with Partners.
- Educate Partners on available Xplor resources such as Partner Home, New Merchant Home, and Campus to promote self-service.
- Understand and communicate Product features and benefits to Partners.
- Drive Sales production through regular interaction with Partners.
- Monitor and report on partner production performance
- Work with Partners to establish and track business goals and performance metrics, such as depth of sales pipeline and Marketing efforts.
- Assist Partners with inquiries related to residuals and other reporting.
- Support negotiation of pricing, contract renewal and other commercial terms.
- Develop understanding of available Integration options, features, and benefits.
- Drive resolution of escalated issues through interaction with Xplor support teams.
- Prepare periodic business reviews for assigned Partners.
- Visit Partners as determined by management guidelines.
- Participate in Partner events where appropriate.
- Maintain Partner information in organization databases in a timely and accurate manner.
Requirements
- Must have payments experience.
- Bachelor’s degree in business, marketing, or related field.
- 2-5 years of experience in sales, marketing, customer service and/or related field.
- Strong communication skills and IT fluency.
- Proficient with Microsoft programs.
Nice to Have
- At least 2 years related experience managing ISV Partners preferred.
- Salesforce experience preferred.
Benefits
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Additional Information
- May be eligible for monthly bonus
- You can work fully remote in this position, provided you have eligible working rights in the United States, and you are in a time zone with enough overlap to collaborate with your team.
