Responsibilities
- Provide email and phone support to members of an Italian online media research panel
- Offer initial technical assistance to resolve participant issues
- Serve as the communication link between panel members and internal support teams
- Assist with setup of mobile and desktop applications, primarily through email and occasionally by phone
- Act as a point of contact between panelists and the organization to ensure clear and timely communication
- Gather, structure, and manage feedback and data collected from panel sessions
- Respond to technical problems identified in participant feedback
- Maintain panelist data using designated software systems
- Contribute to improving data accuracy and internal process efficiency
Benefits
- Food vouchers worth €62
- Comprehensive medical insurance covering preventive care, outpatient and inpatient treatment, medications, and medical supplies
- Life insurance coverage
- Multisport card available at employee's own expense
- Hybrid work model: three days remote, two days in office
- Additional three days of paid leave if no unused leave remains from the previous year
- Free access to the LinkedIn Learning platform
- Opportunities for professional growth and international mobility within a global organization
- Stable position in a dynamic, international company with strong market presence
- Paid time off for volunteering on Global Volunteer Day
- Free and confidential Employee Assistance Program (EAP) for emotional well-being support
- Office located near the city center with convenient public transport access
Work Arrangement
Hybrid — Sofia
Other
- Fluent written and spoken Italian at C1/C2 level
- Proficient in written and spoken English
- Hybrid work model: three days per week from home, two from the office
- Office located near the city center, easily reachable by public transit
