United States

Cognizant is hiring an Outreach Operations Specialist

Responsibilities

  • Research designated cities across regions to gather information from authorized sources, improving the precision of mapping services for better user experiences.
  • Promote the geographic mission to official organizations and connect with prospective collaborators to contribute foundational map data, mainly by advocating for the Geo Data Upload (GDU) Tool using provided materials.
  • Act as a liaison between outside contributors and internal technical teams to clarify specifications, verify data quality, and coordinate updates regarding corrections or modifications.
  • Share updates on outreach activities and operational challenges with the Outreach Operations Lead, including findings related to partner needs, engagement paths, incentives, obstacles, data deficiencies, and effective outreach methods.
  • Oversee and monitor all data submissions, whether through the GDU system or alternative channels, in coordination with operations teams and external collaborators.
  • Maintain internal planning systems by entering timely updates, including records of research efforts, outreach attempts, declined engagements, and resulting data contributions.
  • Track and report on key outputs such as the count of contacted or onboarded partners, newly discovered open data sources, submitted datasets, and edits originating from outreach initiatives.
  • Respond to and resolve inquiries from external contributors related to data submission processes and collaboration requirements.
  • Diagnose and resolve workflow or technical issues reported by authoritative data providers, demonstrating strong comprehension of data formats and structures.
  • Oversee the data workflow from initial receipt of partner-submitted information through to scheduling launches, ensuring compliance with defined quality standards.
  • Use both proprietary and third-party tools to initiate contact with new partners and maintain communication logs.
Required Skills
Google DriveBusiness DevelopmentSalesCustomer serviceOutreach
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About company
Cognizant
Cognizant is a global technology and professional services leader, empowering clients to reimagine processes, innovate and transform in a rapidly evolving digital landscape. In the UK, we work with major public sector bodies to deliver secure, scalable, citizen-centred digital services that make a real impact.
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Job Details
Department Data and Analytics
Category other
Posted 3 months ago