Responsibilities
- Manage and process customer orders, ensuring accuracy and timely handling
- Monitor and resolve order-related issues, including delays, cancellations, and discrepancies
- Track and address out-of-stock items, coordinating with internal teams on inventory updates and resolutions
- Maintain and update order and inventory records across systems
- Identify operational inefficiencies and recommend process improvements
- Assist with inbound workflows during slower outbound periods
- Support internal ticket queues and operational requests
- Help ensure the timely resolution of customer-related issues routed internally
- Collaborate with cross-functional teams (e.g., customer support, logistics, merchandising) via Slack, email, or project management tools
- Provide clear and timely updates on order statuses, inventory issues, and operational blockers
- Participate in occasional team meetings and syncs
Requirements
- 2+ years of experience in e-commerce operations, virtual assistance, or a similar role
- Strong understanding of order management and inventory workflows
- Close attention to detail and strong organizational skills
- Proficient in written communication (text and email)
- Comfortable working in a fully remote, internally collaborative environment
Nice to Have
- Prior experience supporting DTC or e-commerce brands
- Familiarity with inventory management systems and order tracking tools
- Experience working with remote teams and asynchronous communication
