About the Role
This role involves guiding orthodontic practices through the implementation and use of a precision-based treatment system, providing hands-on training, troubleshooting, and clinical support to ensure successful outcomes.
Responsibilities
- Guide orthodontic clinics through the onboarding process for new technology
- Deliver in-person and virtual training sessions for clinical teams
- Assist with scanning, treatment planning, and case submission workflows
- Troubleshoot technical issues related to hardware and software platforms
- Serve as the primary point of contact during initial integration phases
- Collaborate with clinicians to ensure accurate digital impressions
- Support the setup and calibration of in-office scanning devices
- Review case submissions for quality and completeness
- Provide feedback to improve clinical adoption and efficiency
- Document integration progress and flag recurring challenges
- Coordinate with engineering and product teams to relay user insights
- Maintain up-to-date knowledge of clinical protocols and software updates
- Assist in the development of training materials and user guides
- Conduct follow-up visits to assess system performance
- Monitor user engagement and identify opportunities for retraining
- Ensure compliance with data privacy and device handling standards
- Respond promptly to urgent technical or clinical inquiries
- Facilitate communication between clinical staff and technical support
- Track integration timelines and report on key milestones
- Promote best practices in digital workflow management
- Support special projects related to product enhancements
- Gather feedback for future product development
- Maintain accurate records of all support interactions
- Assist in onboarding new team members when needed
- Participate in internal process improvement initiatives
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid role with frequent in-office and on-site clinic visits
Team
Part of the clinical integration team supporting orthodontic practices
Why This Role Matters
This position plays a critical role in ensuring orthodontic practices successfully adopt advanced, customized treatment solutions, directly impacting patient care quality and practice efficiency.
What We Look For
We seek individuals who combine clinical insight with technical fluency and a passion for supporting healthcare providers through transformative technology.
Not available
