Responsibilities
- Serve as a senior-level technical expert for Oracle Database systems and integrated application environments.
- Lead and execute Oracle Database upgrades, patching activities, and software rollouts within client-facing settings.
- Diagnose and resolve complex technical issues at the third tier, including performance bottlenecks, data inconsistencies, backup failures, and application connectivity.
- Monitor system health proactively by analyzing performance, capacity, backup, and availability metrics to prevent service disruptions.
- Ensure reliable backup, recovery, and restore processes are in place to enhance operational resilience.
- Lead technical investigations during major incidents, conduct root cause analysis, and deploy preventive solutions.
- Maintain and refine technical documentation, operational runbooks, and support procedures.
- Act as the primary escalation point for difficult Oracle and application-layer issues.
- Work with analysts from other teams during live incidents, change implementations, and system upgrades to provide real-time technical leadership.
- Define and enforce technical standards and best practices for database administration and application support operations.
- Review and validate technical changes for accuracy and risk prior to deployment.
- Mentor team members through coaching and knowledge transfer to strengthen overall technical capability.
- Interact directly with customers to coordinate work schedules and manage competing priorities effectively.
- Communicate complex technical problems in clear, non-technical terms to customers and internal stakeholders.
- Advise clients on system stability, performance optimization, resilience improvements, and upgrade planning.
- Identify operational inefficiencies and contribute to developing scripted maintenance routines.
- Identify operational inefficiencies and contribute to implementing automated health check systems.
- Identify operational inefficiencies and help standardize deployment and upgrade workflows.
- Drive initiatives that reduce manual intervention, increase system reliability, and improve customer satisfaction.
- Collaborate with network, UNIX/Linux, cloud operations, and application teams to resolve multi-platform issues.
Requirements
- Senior-level technical expertise with Oracle Database platforms and related application stacks
- Hands-on experience managing Oracle Database upgrades, patching, and software deployments
- Demonstrated skill in third-line troubleshooting, including performance tuning, data issues, backup failures, and connectivity problems
- Experience in maintaining and optimizing backup, recovery, and restore procedures
- Proven track record leading root cause analysis and applying corrective and preventive measures
- Ability to establish technical standards and best practices for database and application support
- Experience mentoring and coaching technical staff to improve team performance
- Direct customer interaction experience, including priority management and simplifying technical details
- History of identifying service inefficiencies and leading automation improvements
- Experience working collaboratively with network, UNIX/Linux, cloud operations, and application support teams
Work Arrangement
Hybrid
Responsibilities
- Function as a senior technical engineer for Oracle Database platforms and associated application stacks.
- Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments.
- Conduct 3rd-line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems.
- Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs.
- Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness.
- Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes.
- Maintain and improve technical documentation, runbooks, and support procedures
- Function as the primary escalation point for complex Oracle and application-related issues.
- Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real-time guidance and technical direction.
- Set technical standards and best practices for database administration and application support.
- Review and quality-check technical changes before implementation.
- Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching.
- Engage directly with customers as lead to schedule work and manage conflicting priorities.
- Translate complex technical issues into clear, practical explanations for customers and internal stakeholders.
- Provide recommendations to customers on stability, performance, resilience, and upgrade planning.
- Identify inefficiencies within the service and directly contribute to: Scripted maintenance
- Identify inefficiencies within the service and directly contribute to: Automated health checks
- Identify inefficiencies within the service and directly contribute to: Standardised deployment and upgrade processes
- Drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes.
- Work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross-platform issues.
Required
- Senior technical experience with Oracle Database platforms and associated application stacks
- Experience leading Oracle Database upgrades, patching, and software deployments
- Proven ability in 3rd-line diagnostics and fault resolution including performance tuning, data issues, backup failures, and connectivity problems
- Experience maintaining backup, recovery, and restore solutions
- Experience leading root cause analysis and implementing preventative fixes
- Ability to set technical standards and best practices for database administration and application support
- Proven mentoring and coaching skills to raise team capability
- Direct customer engagement experience, including managing priorities and translating technical issues
- Experience identifying inefficiencies and driving automation improvements
- Cross-team collaboration experience with Networks, UNIX/Linux, Cloud Ops, and Application teams
