Hunt St is looking for an Operations Support Officer to ensure our operations run smoothly and our customers' experience is effortless. You'll join a team dedicated to solving problems and using modern systems to stay organized and efficient.
What You'll Do
- Manage daily office operations, including scheduling appointments, invoicing, and inventory tracking
- Handle customer follow-ups via phone CRM (Podium), email, and text messaging to ensure satisfaction, resolve queries, and schedule services
- Use Xero for accounting tasks such as bookkeeping, payroll, and financial reporting
- Use Automotive software to manage inventory and stock movements
- Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and presentations
- Leverage AI tools (e.g., for automation, chatbots, or data insights) to streamline workflows like customer communication or task management
- Maintain accurate records, prepare reports, and assist with compliance and regulatory documentation
- Provide virtual / remote customer support
What We're Looking For
- Excellent English communication skills, both written and verbal, for professional customer interactions
- Proven experience as an office administrator, preferably in a customer service-based industry
- Proficiency in Xero accounting software
- Advanced skills in Microsoft Office Suite / Dynamics 365 (Windows environment)
- Experience with AI technologies (e.g., tools like ChatGPT, automation software, or AI-driven CRM systems)
- Strong organisational abilities, attention to detail, and customer service orientation
- Ability to multitask in a fast-paced environment
Nice to Have
- Relevant certification (e.g., in administration or accounting) is a plus
Technical Stack
- Xero
- Automotive software
- Microsoft Office Suite / Dynamics 365
- AI tools (e.g., ChatGPT, automation software, AI-driven CRM)
- CRM (Podium)
Team & Environment
You’ll be an integral member of our team where you’ll play a pivotal role in the growth of our workshop. You’ll be included in weekly meetings where your input and ideas will be valued.
Benefits & Compensation
- Compensation: $1,500 AUD / Monthly
Work Mode
This is a global, remote position open to candidates based in the Philippines.
Hunt St is an equal opportunity employer.
