Saudi Arabia Remote (Country)

AstroLabs is hiring an Operations Specialist - HR Services for KSA

About the Role

Join a high-performing team responsible for managing essential HR, PRO, and GRO functions within Saudi Arabia. This role demands precision, strong organizational skills, and a commitment to maintaining compliance across all administrative and government-related processes.

Key Responsibilities

  • Process visa applications, renewals, insurance registrations, employee onboarding, and residency documentation through official Saudi government portals.
  • Ensure all tasks are completed accurately and on schedule, maintaining consistency across operations.
  • Update and manage digital records in tools like ClickUp, internal CRMs, and spreadsheets with a high standard of accuracy.
  • Interact with government platforms including QIWA, GOSI, Muqeem, and Mudad to complete required submissions and track progress.
  • Communicate with authorities such as MISA, Ministry of Commerce, MOFA, and the Chamber of Commerce when necessary.
  • Improve and maintain standard operating procedures, checklists, and documentation to support efficient workflows.
  • Log work hours accurately and ensure all deliverables are traceable for reporting and audit readiness.
  • Identify delays or inefficiencies and take initiative to resolve or escalate appropriately.
  • Stay informed about regulatory changes and adjust processes to remain compliant.
  • Share insights with team members to promote learning and continuous process enhancement.
  • Participate in training sessions to build expertise and strengthen professional capabilities.
  • Demonstrate integrity and accountability in every interaction, supporting a culture of reliability and high standards.

Required Skills and Experience

  • Proven understanding of HR, PRO, and GRO procedures in the Saudi context.
  • Hands-on experience with government digital systems such as QIWA, GOSI, Muqeem, and Mudad.
  • Strong command of attention to detail, time management, and structured workflows.
  • Proficiency in Microsoft Office, particularly Excel, and CRM software platforms.
  • Fluency in both Arabic and English, with clear written and verbal communication abilities.
Required Skills
QIWAGOSIMuqeemMudadClickUpCRM toolsMicrosoft OfficeExcelHR processesPRO and GRO processesgovernment portal managementbilingual communicationtime managementorganizational skillsattention to detail QIWAGOSIMuqeemMudadClickUpCRM toolsMicrosoft OfficeExcelHR processesPRO and GRO processesgovernment portal managementbilingual communicationtime managementorganizational skillsattention to detail
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About company
AstroLabs
AstroLabs is the Gulf's leading business expansion platform. We support the expansion of high-growth businesses in Saudi Arabia and UAE, developing strategic industries through partnerships with government and private sector organizations. We’ve taken care of the market entry of 1,500+ companies in the region, enabled 1,500 companies through our sector-leading programs, and have built an active Community of 10,000+ market leaders in KSA and UAE. AstroLabs offers a range of Business Growth Solutions for companies we’ve set up and for companies already operating in the market, including coworking and office spaces, community and network access, Post Setup services such as HR and GRO, and recruitment.
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Job Details
Department Business Growth
Category other
Posted 6 days ago