Responsibilities
- Own Financial & Revenue Operations
- Manage global delivery financials including revenue, cost, margin, utilization, AR, and AP
- Ensure accurate revenue recognition, invoicing, reconciliation, and financial close
- Partner with Finance and PMO to track revenue movement and enforce financial discipline
- Drive on-time vendor payments and maintain strong financial hygiene across operations
- Lead Vendor & Contract Management
- Oversee end-to-end vendor lifecycle including onboarding, contracts, and governance
- Ensure compliance across MSAs, SOWs, and commercial terms
- Track vendor costs, optimize pricing, and improve vendor performance and experience
- Drive Reporting, Insights & Operating Cadence
- Own operational and financial reporting, dashboards, and KPIs
- Publish weekly, monthly, and quarterly insights for leadership
- Establish operating rhythms to track performance, risks, and efficiency
- Translate data into actionable insights for business leaders
- Improve Processes & Operational Efficiency
- Identify and implement process improvements to reduce effort, cost, and cycle time
- Standardize workflows, ensure SOP adherence, and maintain audit readiness
- Lead automation and system improvement initiatives to modernize operations
- Own Performance Management & Governance
- Drive OKR tracking, reporting, and completion across the organization
- Monitor performance trends and implement corrective actions
- Track efficiency gains and cost savings tied to operational initiatives
- Lead & Develop the Team
- Manage and mentor a 7–10 member multi-functional operations team
- Build a high-ownership, high-accountability culture
- Provide coaching, define clear roles and success metrics, and support career growth
- Manage capacity, performance gaps, and succession planning
- Strengthen Systems, Tools & Automation
- Build and maintain dashboards, MIS reporting, and executive views
- Automate workflows and reduce manual dependencies
- Leverage tools such as Power BI, Excel, SharePoint, Monday.com, and Copilot
- Ensure data integrity across systems including Salesforce, VMS, and financial platforms
- Oversee Logistics & Asset Management
- Manage travel, events, and leadership logistics with cost and policy discipline
- Oversee software, license, and asset lifecycle including procurement and audits
Requirements
- 10+ years of experience in Operations, Finance Operations, or Delivery Operations
- Strong financial acumen across revenue, cost, margin, AR/AP
- Experience managing vendor ecosystems and contract governance
- Proven ability to lead multi-functional teams and develop talent
- Comfort working with senior stakeholders in high-expectation environments
- Strong data and reporting skills
Nice to Have
- Power BI experience preferred
- Experience driving process improvement, automation, or operational transformation
Work Arrangement
On-site
Team
Team size: 7–10. Structure: multi-functional operations team
