About the Role
We are looking for driven, detail-focused customer experience specialists who thrive in fast-paced environments and want to work alongside intelligent, motivated teammates to deliver exceptional support for deposit accounts.
Responsibilities
- Act as the main contact for customers reaching out by phone or email about deposit accounts.
- Address customer concerns related to account balances, transactions, interest, statements, ACH transfers, debit cards, and access issues.
- Own customer cases from first contact to final resolution, ensuring clear communication and follow-up.
- Manage high-priority customer interactions, including urgent financial matters, with professionalism and de-escalation skills.
- Support Reg E dispute processes by gathering information, providing status updates, and coordinating with Operations and Compliance teams.
- Record all customer interactions, actions, and resolutions accurately in Zendesk or similar case management systems.
- Spot recurring customer issues or operational inefficiencies and escalate them for improvement.
Work Arrangement
Remote (Worldwide)
About Us
The company is transforming consumer credit by leveraging technology to unlock individuals' assets, drastically lowering the cost of capital. Its first product is a credit card backed by home equity, enabled by patented systems that reduce a traditionally slow, expensive process to as little as 15 minutes at no upfront cost. Backed by over $250 million in equity funding, the team combines expertise from leading technology and financial firms. Members have built foundational products at Square, Facebook, Capital One, and NASA’s JPL. The company is driven by a mission to create societal infrastructure by making capital more accessible and affordable through innovation.
