This role is central to maintaining seamless operations for a fast-moving home services company. You’ll manage the entire customer journey—from initial inquiry to post-service follow-up—ensuring every interaction reflects reliability and professionalism.
Key Responsibilities
- Monitor incoming leads daily through multiple channels including Thumbtack, Google, and the company website, ensuring no opportunity is overlooked
- Respond promptly to calls, texts, and emails, converting inquiries into scheduled estimates
- Issue invoices within one business day of job completion and conduct follow-ups with new clients within 48 hours
- Drive consistent customer feedback by generating 3–5 new 5-star Google reviews weekly
- Maintain scheduling visibility 1–2 weeks ahead, adjusting for weather, cancellations, and scope changes
- Review daily service logs for accuracy in team assignments, duration, notes, and travel time
- Ensure precise time tracking for field staff and address any discrepancies
- Post updates twice weekly to Facebook and Google Business Profile, and engage with local homeowner groups online
- Act as the main point of contact between cleaning teams and clients, resolving concerns with a calm, solution-focused approach
- Support team morale by offering private coaching and public recognition
- Continuously refine workflows to reduce escalations and improve efficiency
Required Competencies
You must demonstrate the ability to manage real-time communication, uphold scheduling integrity, and maintain high standards across customer and team interactions. Success requires ownership of processes, accountability for outcomes, and a drive to improve systems proactively.
Technology Used
LeadTruffle, Thumbtack, Google, Jobber, Facebook, and Google Business Profile are the core tools used daily.
Work Environment
This is a fully remote position open to candidates in LATAM. The role operates on a flexible schedule with an emphasis on responsiveness and consistency. Compensation ranges from $8–$12 USD/hour, scaled by experience.
Company Values
We operate with hustle, ownership, and accountability. Continuous improvement and strong team morale are central to how we work. You’ll thrive here if you take initiative, adapt quickly, and care deeply about operational precision.
