Responsibilities
- Assist managers in executing client and support unit strategic plans to ensure successful rollout.
- Guide operational team leaders in delivering services according to defined KPIs and service level commitments.
- Ensure effective tracking of operations and performance, along with proper staffing, scheduling, and evaluation of technical resources to align with business needs.
- Manage and lead team members to drive high engagement and achievement of established goals.
- Uphold organizational values and positive leadership principles, fostering a respectful, inclusive workplace that supports employee well-being and motivation.
- Support ongoing process improvements and transformation initiatives, ensuring strong leadership during periods of change.
Benefits
- Meals allowance
- Child allowance
- Flexible benefits allowance
- Private health coverage extending to spouse and children, life insurance, and travel insurance
- Hybrid work model combining office presence for collaboration with remote work for flexibility
- Ongoing learning and advancement opportunities at local and international levels
- Additional benefits available
Work Arrangement
Hybrid
Other
- Proficiency in both French and English at minimum B2 level is required.
- Knowledge of additional languages is considered a significant advantage.
