Jl. Mega Kuningan Barat, Kuningan, Kuningan Tim., Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia On-site Employment

FLOW is hiring an Operations Business Analyst

About the Role

The role involves evaluating current operational processes, gathering data to assess performance, and delivering insights that drive strategic decisions and optimize business functions.

Responsibilities

  • Analyze operational workflows to identify areas for improvement
  • Collect and interpret performance data from various departments
  • Collaborate with teams to implement process enhancements
  • Develop reports and dashboards to track key performance metrics
  • Support the development of standard operating procedures
  • Conduct root cause analysis on operational inefficiencies
  • Facilitate communication between technical and non-technical stakeholders
  • Monitor project timelines and deliverables
  • Assist in change management initiatives
  • Evaluate the impact of new tools or systems on operations
  • Translate business needs into technical requirements
  • Participate in cross-functional planning sessions
  • Identify automation opportunities to reduce manual effort
  • Ensure data accuracy and consistency across platforms
  • Provide actionable recommendations based on data findings
  • Support budgeting and forecasting activities
  • Track operational KPIs and report on trends
  • Engage in continuous improvement projects
  • Assist in onboarding and training for new processes
  • Maintain documentation for all operational analyses

Compensation

Competitive salary based on experience

Work Arrangement

Hybrid work model

Team

Cross-functional operations and analytics team

What We Value

  • Curiosity and a proactive approach to problem-solving
  • Commitment to continuous learning and growth
  • Transparency in communication and decision-making
  • Collaborative mindset across teams
  • Focus on delivering measurable results

Growth Opportunities

  • Access to professional development resources
  • Mentorship from experienced team members
  • Opportunities to lead process improvement projects
  • Exposure to strategic planning and execution
  • Pathways for advancement within the organization

Available for qualified candidates

About company
FLOW
FLOW is a one-stop, digital credit management company with the mission to promote ethical and responsible collection in Asia, through customer-centric operational processes integrated with artificial intelligence technologies. We work with global banks, multi-financial institutions, and enterprise companies to recover millions effectively. We understand the challenges both our clients and consumers face when it comes to debt collection and provide support at every stage of the collection lifecycle. Backed by DEG, SIG, and Integra Partners, FLOW is a leader in ethical, digital collections in Asia, disrupting a multibillion-dollar global industry in non-performing consumer loans. Headquartered in Singapore, we also have offices in the emerging markets of India, Indonesia, and Vietnam.
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Posted 2 days ago