BetterHelp is looking for an Operations Analyst II to contribute to a team that produces positive customer experiences through ongoing service and support for a broad range of clients. You will work on specialized functional areas including Payroll, Carrier Files, and Demographic Files.
What You'll Do
- Audit inbound demographic files to verify accuracy, completeness, and consistency.
- Identify discrepancies or anomalies in demographic data and take appropriate corrective actions.
- Collaborate with the Senior Operations Associate and Operations Manager to resolve data discrepancies and ensure data integrity.
- Review demographic data mappers to ensure data mappings are logical and generating accurate results.
- Develop and implement quality control measures to improve data accuracy and efficiency.
- Communicate findings and recommendations to relevant stakeholders in a clear and concise manner.
- Document audit procedures, findings, and resolutions for future reference.
- Stay informed about best practices.
Team & Environment
You will work closely with the Senior Operations Associate (SOA) and Operations Manager (OM) in a collaborative, dynamic environment that values creativity, initiative, and a passion for client success. The company is dedicated to fostering an inclusive workplace that celebrates diversity.
Benefits & Compensation
- Compensation: $22-$29/hour
- Comprehensive Health Benefits including health, dental, and vision plans.
- Competitive Compensation package with performance-based incentives for most roles.
- Remote first, Office friendly environment.
- Retirement Savings Plans with employer-sponsored programs.
- Professional Development opportunities for career growth.
- Supportive Culture that encourages collaboration and open communication.
- Employee Wellbeing Initiatives focused on mental health, financial planning, and wellness.
Work Mode
This is a remote position open to candidates within the United States.
BetterHelp is committed to fostering an inclusive workplace and is an equal opportunity employer.
