Responsibilities
- Analyse conversation data to identify improvement areas
- Implement optimizations to enhance bot performance and user experience
- Conduct A/B testing and monitor AI health metrics
- Collaborate cross-functionally and contribute to best practices
Requirements
- 1–2 years’ experience with conversational AI (voice/chat)
- Strong analytical and communication skills
- Familiarity with prompt engineering, Python, and basic automation
Nice to Have
- SQL knowledge, experience with financial institutions or contact centres
Additional Information
- Please share your updated resume along with a short 3 to 4 minute video covering the following: a) What you know and appreciate about Eltropy b) Why you believe you're a strong fit for this role c) A little about what you enjoy doing in your free time
