Responsibilities
- Answer inbound calls and online inquiries
- Qualify leads and gather required project information
- Schedule on-site estimates efficiently
- Confirm appointments and send reminders
- Maintain professional first-point-of-contact communication
- Track estimate status (scheduled, completed, proposal sent, closed, lost)
- Conduct disciplined follow-ups on open bids
- Communicate with customers to move deals forward
- Escalate hot opportunities to the owner
- Help maintain consistent conversion momentum
- Maintain accurate CRM updates
- Track lead source, status, and next steps
- Monitor response time and follow-up cadence
- Prepare weekly pipeline summaries
- Ensure clean, organized data management
- Follow up with warm or inactive leads
- Support light outbound outreach efforts
- Assist with review requests and referral generation
- Help reactivate past customers
- Support local marketing campaign follow-ups
- Assist with documentation and reporting
- Coordinate internal communication between office and field
- Support invoicing and basic financial tracking
- Maintain organized digital files
- Assist with customer service issue resolution
Requirements
- Strong English communication skills (spoken and written)
- 2+ years in administrative support, sales coordination, or service-based office roles
- Experience handling inbound customer communication
- Experience working with CRM systems
- Strong follow-up discipline and organizational skills
- Availability to overlap with U.S. business hours
- Professional and quiet remote work setup (PC) with reliable high-speed internet
- Strong Zoom presence and polished communication skills
- Ability to balance client interactions with administrative responsibilities
Nice to Have
- Experience in home services (roofing, gutters, HVAC, plumbing, restoration)
- Experience supporting sales teams or estimators
- Experience with HubSpot, ServiceTitan, Zoho, Salesforce, or similar CRM
- Experience tracking bids or proposals
Benefits
- Stable, full-time remote work paid in USD
- Direct exposure to U.S. residential service sales
- High-impact role supporting both revenue and operations
- Clear ownership of lead flow and pipeline follow-up
Work Arrangement
Remote (Worldwide)
Additional Information
- Submission of an introductory video is required as part of the hiring process
