Responsibilities
- Provide Support to potential clients.
- Stay up to date with systems and products information, changes, and updates in the market.
- Support sales organization, retailers and NRS product line.
- Address and answer banking questions
- Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationship.
- Follow standard processes and procedures.
- Understand the value of our products and the needs of our retailers and their profiles inside and out
- Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)
- Coordinate with multiple departments related to the systems such as Tech Support if needed
- Ability to keep internal reports up to date (if needed)
- Technical Support background
Requirements
- High School Diploma
- 85% of English Proficiency
- Microsoft Software proficiency
- Customer Service Experience
- Previous experience in ticketing, inquiries or tracking systems
- Excellent communication skills (written and spoken)
- Job stability (at previous jobs)
- Problem – solving skills and the ability to think under pressure.
- Patient, helpful, empathetic, good listener & professional
- Attention to details
- Goals and people oriented
