Responsibilities
- Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat.
- Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction.
- Document and log all customer interactions and resolutions accurately in the support ticketing system.
- Provide assistance to clients in understanding product features and functionalities.
- Collaborate with other departments to escalate complex issues and continuously improve support mechanisms.
- Monitor ticket progress and follow up with customers to ensure prompt resolution.
- Keep abreast of new products, updates, and industry best practices to enhance service delivery.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year And Much More...
Work Arrangement
Remote (Country)
Additional Information
- Fluency in Norwegian and English required.
- Fully paid relocation package including flight, airport transfer, and hotel.
- Training fully paid.
- Monthly performance bonus available.
- 2 extra salaries per year provided.
