Patrique Mercier Recruitment is seeking a Norwegian Speaking Helpdesk Support Agent to deliver exceptional technical support to our Norwegian-speaking clientele. In this role, you will be the first point of contact, resolving a wide range of technical issues and ensuring a positive customer experience.
What You'll Do
- Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
- Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
- Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
- Guide clients on product usage, features, and best practices for optimal performance.
- Collaborate with other support team members to escalate complex issues when needed.
- Monitor ticket progress and ensure timely follow-up for issue resolution.
- Keep up-to-date with product changes and emerging technologies to enhance support quality.
What We're Looking For
- Fluency in Norwegian and English, both written and spoken.
- Strong analytical and troubleshooting skills to resolve client issues effectively.
- Exceptional communication skills and a customer-centric mindset.
- Proficient in using helpdesk software and ticketing systems.
- Ability to multitask and manage multiple inquiries in a fast-paced environment.
- A proactive approach to learning and upgrading technical knowledge.
Nice to Have
- Previous experience in technical support or customer service roles.
Team & Environment
You will be part of a dedicated support team.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
