About the Role
The role involves providing technical support to Norwegian-speaking clients, troubleshooting software issues, and ensuring high customer satisfaction within a dynamic healthcare technology setting.
Responsibilities
- Deliver technical assistance to Norwegian-speaking users
- Diagnose and resolve software-related problems efficiently
- Guide clients through system functionalities and updates
- Maintain accurate records of support interactions
- Collaborate with internal teams to escalate complex issues
- Respond promptly to service requests and inquiries
- Ensure compliance with data protection standards
- Support onboarding of new clients using digital tools
- Participate in training sessions to improve skills
- Monitor service quality and suggest improvements
- Communicate technical details in clear, non-technical language
- Adhere to service level agreements
- Assist in translating user feedback into product insights
- Work across time zones when necessary
- Maintain professionalism in all client interactions
- Stay updated on evolving platform features
- Contribute to knowledge base content creation
- Handle sensitive health information securely
- Follow structured troubleshooting protocols
- Support multilingual clients where required
- Participate in team meetings and planning
- Meet performance and quality metrics
- Escalate technical bugs to development teams
- Promote user adoption through guidance
- Ensure timely resolution of support tickets
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid working model
Team
Collaborative team in a fast-growing HealthTech environment
Why Join Us
- Opportunity to work in a growing sector with real impact on healthcare delivery
- Supportive culture that values transparency and innovation
- Professional development and career progression paths
- Inclusive environment that embraces diverse perspectives
- Engagement in meaningful technology solutions
Application Process
- Submit your CV and cover letter in English
- Shortlisted candidates will be contacted for interviews
- Final stage includes a practical assessment
- Hiring decisions made promptly after evaluation
- No relocation assistance provided
Available for qualified candidates
