Responsibilities
- Provide top-notch support to end users in Norwegian through various channels, including phone, email, and chat.
- Identify, troubleshoot, and resolve technical issues related to hardware, software, and network operations.
- Guide users on effectively utilizing different applications and systems.
- Maintain accurate records of support interactions and resolutions using a ticketing system.
- Collaborate with technical teams to escalate intricate issues and propose improvements to support processes.
- Ensure follow-up with users to confirm that their issues are resolved and that they are satisfied with the support received.
- Stay updated with new technologies and updates to continuously improve service delivery.
Requirements
- Fluency in Norwegian and English is essential, with excellent communication skills in both writing and speaking.
- Previous experience in end user support or a customer service role is highly desirable.
- Strong analytical and problem-solving skills to address technical challenges.
- Excellent customer service skills and a desire to help others.
- Able to manage multiple priorities and work independently in a fast-paced environment.
- A passion for technology and a willingness to learn and grow.
Nice to Have
- Familiarity with support ticketing systems and remote support tools is beneficial.
Additional Information
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Fluency in Norwegian and English is essential
- Work in a fast-paced environment
- Training provided
