About the Role
Provide customer support to Norwegian-speaking clients while working remotely from Greece. Handle inquiries, troubleshoot problems, and deliver timely solutions to maintain service quality and customer satisfaction.
Responsibilities
- Respond to customer inquiries in Norwegian and English
- Assist users with technical and account-related issues
- Troubleshoot and resolve service problems efficiently
- Maintain accurate records of customer interactions
- Escalate complex cases when necessary
- Follow company procedures for support workflows
- Ensure timely responses within service level agreements
- Communicate clearly and professionally with clients
- Adapt to evolving customer needs and feedback
- Collaborate with internal teams to improve service delivery
- Monitor ongoing support tickets to resolution
- Provide feedback on recurring customer issues
- Stay updated on product and service changes
- Use support tools and CRM systems effectively
- Maintain a high standard of customer care
Nice to Have
- Previous experience in tech support
- Knowledge of CRM software
- Experience handling Norwegian-speaking clients
- Multilingual abilities beyond Norwegian and English
- Background in remote customer service roles
Compensation
Competitive salary with benefits
Work Arrangement
Remote
Team
Collaborative support team with international clients
Work Location
Position is fully remote for candidates residing in Greece
Language Requirement
Native or near-native proficiency in Norwegian is mandatory
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