Responsibilities
- You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
- Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
- Answer phones, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to.
Requirements
- It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
- You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
- You’re not precious. We leave our egos at the door and help get stuff done
- You’re up for doing things differently and trying (almost) everything once
- You want to be part of a team that works hard, supports each other and has fun along the way
Nice to Have
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
Work Arrangement
On-site — Holborn
