Responsibilities
- Remotely or on-site, deploy NICE WFM server applications on Linux and Windows platforms.
- Establish and support integrations between the NICE WFM system and multiple ACD platforms.
- Configure data import and export functions to and from the NICE WFM application.
- Enable and set up optional functionalities within the NICE WFM suite.
- Provide technical guidance to clients, partners, and internal teams on data interfaces and system features.
- Support additional technical assignments related to NICE WFM operations as required.
