Austin, United States of America Remote (City) Employment

Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a National Channel Account Manager - SHI (Remote)

Responsibilities

  • Establish and nurture strong relationships with sales teams, leadership, and executives within the SHI organization.
  • Act as the main local contact for SHI, ensuring regular in-person presence at SHI offices in the Austin area.
  • Interact directly with SHI executives on-site to strengthen high-level relationships and support strategic initiatives.
  • Conduct in-depth assessments to learn SHI’s structure, goals, sales segmentation, and seller motivations.
  • Design and implement joint strategic business plans with SHI, including shared sales, marketing, training, and certification targets.
  • Deliver on-site sales training, enablement workshops, and field support to improve SHI sellers’ product knowledge and sales techniques.
  • Plan and run tailored partner events such as lunch-and-learns, executive briefings, and co-hosted customer events to generate leads and registered deals.
  • Lead efforts in incentive, SPIFF, and rebate programs by collaborating with program teams, promoting participation, and measuring outcomes.
  • Promote and track deal registrations and channel-generated sales pipeline, aiming to meet or exceed performance goals.
  • Align regional sales teams with SHI counterparts to ensure consistent field engagement and relationship development.
  • Lead account mapping sessions between internal sales teams and SHI sellers to build measurable, channel-driven sales pipelines.
  • Work with marketing to coordinate joint campaigns that support business goals and deliver measurable returns.
  • Coordinate with SHI and internal leadership to secure executive support and conduct quarterly business reviews.
  • Encourage SHI to use the partner portal for accessing marketing tools and demand generation resources.
  • Support direct sales and customer success teams when needed to maintain strong partner relationships.
  • Track partner performance using key metrics and provide updates on forecasts, competition, and market trends.
  • Achieve monthly sales targets and maintain accurate pipeline forecasts within the SHI channel.
  • Develop expertise in specific channel functions such as deal registration, account planning, or incentive platforms, and share insights across the team.
  • Keep detailed and up-to-date records in Salesforce.com.
  • Ensure SHI adheres to partner agreements and engagement guidelines.
  • Travel as needed to SHI offices, industry events, and company meetings, including frequent local travel in the Austin area, up to 50% of the time.

Work Arrangement

Remote

Team

Position located in São Paulo, Brazil

Other

  • Travel up to 50%
  • Application deadline: 8/9/2026
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About company
Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil)
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.Our HRM+  combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
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Job Details
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Posted 20 days ago