About the Role
This position provides expert-level technical and applications support for laboratory automation systems, ensuring customers achieve optimal performance and workflow integration. The specialist collaborates with sales, service, and technical teams to deliver solutions tailored to client needs.
Responsibilities
- Deliver on-site and virtual training for laboratory staff on automation system operation and maintenance
- Support customer adoption of new automation technologies during installation and post-installation phases
- Troubleshoot technical issues related to instrument integration and workflow efficiency
- Collaborate with sales teams to demonstrate system capabilities during customer evaluations
- Assist in the development of customized workflow solutions based on lab requirements
- Conduct system validation and performance verification at customer sites
- Gather and relay customer feedback to product and engineering teams
- Maintain up-to-date knowledge of automation technology advancements
- Prepare detailed reports on installation progress and customer outcomes
- Ensure compliance with safety and regulatory standards during field activities
- Coordinate with service engineers for seamless system deployment
- Provide remote diagnostic support when needed
- Lead optimization projects to improve lab throughput and efficiency
- Support marketing initiatives with real-world application insights
- Participate in national and regional technical meetings
- Respond to urgent customer escalations involving automation performance
- Assist in creating user-friendly documentation and training materials
- Work cross-functionally to resolve complex integration challenges
- Track and report on key performance metrics for customer success
- Maintain accurate records in customer relationship management systems
- Stay current with industry trends in clinical diagnostics and automation
- Ensure consistent application of best practices across customer sites
- Facilitate knowledge transfer between internal teams and external partners
- Support qualification and validation protocols for laboratory environments
- Act as a technical liaison between customers and internal stakeholders
Compensation
Competitive salary and benefits package
Work Arrangement
Remote with 80% travel required
Team
Part of a national field applications team supporting diagnostic laboratory automation solutions
Why Join Us
This role offers the opportunity to work with cutting-edge diagnostic technologies and make a direct impact on laboratory efficiency and patient care. You will be part of a global organization that values innovation, collaboration, and continuous improvement. The position supports professional growth through extensive training, mentorship, and exposure to diverse clinical environments across the country.
Travel Requirements
The role requires travel to customer sites approximately 80% of the time. Travel includes both planned installations and urgent support visits. Candidates must be prepared for a dynamic schedule with frequent overnight stays. Travel is primarily domestic and may include remote or rural locations.
Not available
