About the Role
The Mortgage Support Specialist ensures smooth mortgage processing by managing documentation, assisting with loan file accuracy, and maintaining compliance throughout the lending cycle. This position works closely with underwriting, closing, and client-facing teams to support timely loan fulfillment.
Responsibilities
- Process and verify mortgage loan documentation
- Coordinate with internal teams to track loan progress
- Ensure compliance with regulatory and internal standards
- Respond to requests for mortgage-related information
- Maintain accurate records in loan management systems
- Support loan closing preparation and file audits
- Identify and resolve discrepancies in loan files
- Assist with data entry and system updates
- Communicate with clients and partners on documentation needs
- Monitor deadlines and escalate delays when necessary
- Prepare reports on loan processing metrics
- Follow established procedures for document retention
- Support quality assurance reviews
- Assist in onboarding new loan files
- Track loan conditions and fulfillment status
- Provide updates on processing timelines
- Maintain confidentiality of sensitive financial data
- Collaborate on process improvement initiatives
- Handle incoming requests via email and phone
- Ensure consistent adherence to investor guidelines
- Support post-closing activities as needed
- Assist with audit preparation and responses
- Manage document requests from third parties
- Follow up on outstanding loan conditions
- Contribute to team knowledge sharing
Compensation
Competitive hourly rate based on experience
Work Arrangement
Remote
Team
Collaborative team environment with cross-functional support
Work Environment
- Fully remote position with flexible scheduling within core hours
- Collaborative digital workspace using project management tools
- Regular check-ins with team leads and support staff
- Access to training resources and performance feedback
Growth Opportunities
- Pathways for advancement within mortgage operations
- Opportunities to specialize in compliance or quality assurance
- Internal training programs for skill development
- Performance-based role expansion
Not available
