About the Role
The role involves owning mobile-side issue resolution, supporting live MHEV systems, improving debugging capabilities, maintaining legacy apps, collaborating across engineering teams, and building deep system expertise to support both customer and internal teams.
Responsibilities
- Lead investigation and resolution of customer-reported issues on mobile platforms, tracing root causes across mobile applications, backend systems, and infrastructure components.
- Provide real-time support for production MHEV systems, focusing on fast incident response and long-term reliability enhancements.
- Enhance internal debugging tools, logging systems, technical documentation, and operational runbooks to accelerate issue resolution across engineering teams.
- Maintain legacy mobile applications while supporting migration efforts to modern, next-generation platforms.
- Work cross-functionally with backend and platform engineers to diagnose and resolve systemic issues at their source.
- Develop deep technical knowledge of MHEV system behavior to act as a trusted resource for both support and engineering teams.
About Us
- Join a company building the future of supply chain intelligence through innovative software and autonomous systems. A vision-driven platform leverages drones and existing machinery to capture real-time warehouse data, replacing outdated manual processes with accurate, automated workflows. This transformation enables safer, more efficient operations and redefines delivery performance.
- Be part of a team advancing groundbreaking technology in the robotics space. This is an opportunity to make a measurable impact in a critical global industry by helping modernize logistics infrastructure through intelligent automation.
About the Team
Collaborate daily with support engineers, backend developers, platform teams, mobile engineers for iOS and Android, and customer-facing roles. This position bridges mobile development and production system ownership, offering broad visibility across mobile, backend, and operational domains instead of focusing narrowly on feature development.
