Own the implementation of scalable delivery processes in close alignment with the Global Delivery team.
Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction.
Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement.
Partner with executive leadership to offer strategic insights for platform innovation and business expansion.
Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding.
Ship high-quality technical setups, maintaining a clear path from development to Release Management.
Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise.
Simplify the transition between sales/onboarding and long-term maintenance phases.
Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships.
Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle.
Validate that client needs are met without compromising the integrity of our core platform.
Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability.
Scale the team’s capabilities as the business expands into new markets and product lines.
Improve team motivation and collaboration through clear planning and proactive problem-solving.

3+ years of IT Client Delivery Management experience, specifically in B2B environments.
Full proficiency in Ukrainian or Russian, fluency in English.
Experience managing teams of 10+ people with a genuine passion for building motivated, high-performing teams.
Experience in iGaming industry, understanding of industry dynamics and specific.
Solid grasp of the SDLC, Change Management, and Release Management.
Hands-on experience applying Scrum/Agile to client-facing delivery.
Advanced proficiency in JIRA and Confluence.
Strong organizational and planning skills with the ability to ensure smooth execution under pressure.

Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
Paid maternity/paternity leave + monthly childcare allowance.
20+ vacation days, unlimited sick leave, emergency time off.
Remote-first + tech support + coworking compensation.
Team events (online/offline/offsite).
Learning culture with internal courses + growth programs.

GR8 Tech is hiring a Middle Client Delivery Manager