Join a leading financial technology company as a Bilingual Merchant Services Representative fluent in English and Spanish. This remote position supports merchants across Arizona, Nevada, Utah, and Texas through dedicated customer service, onboarding, and training. You’ll play a key role in guiding merchants through setup, application processing, and funding requirements while delivering consistent, high-quality support.
What You’ll Do
- Respond to incoming and outgoing merchant calls, providing clear and accurate assistance in both English and Spanish
- Guide new merchants through onboarding and system setup
- Deliver training sessions to help partners understand financing programs and processes
- Review consumer applications and verify funding eligibility
- Ensure all documentation and compliance conditions are met efficiently
What We’re Looking For
- Fluency in both English and Spanish, with the ability to conduct professional business in either language
- Strong communication skills and a service-focused mindset
- Detail-oriented approach with the ability to manage tasks independently
- Proficiency with Microsoft Office applications
- Self-discipline to thrive in a structured, work-from-home environment
- Reliability and commitment to meeting performance goals
Compensation & Benefits
- Base pay of $18/hour with a bonus opportunity of up to $750 monthly
- Weekend shifts compensated at 1.5 times the base rate
- Comprehensive health coverage: medical, dental, and vision for individuals and families
- 401(k) plan with employer matching
- Flexible Spending and Health Savings Accounts
- Life and AD&D insurance
- Employee Assistance Program and ongoing professional development
- Paid Time Off and 10 paid holidays annually
- $40 monthly internet reimbursement
- Discounts with select retailers
Schedule & Work Environment
This is a full-time, work-from-home position. The schedule includes weekday shifts from 9:00 AM to 6:00 PM PT and Saturdays from 8:30 AM to 5:00 PM PT. Sundays and Thursdays are days off, though hours may adjust based on business demands.
Our Commitment to Inclusion
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under applicable laws.
