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Coppell, Texas On-site Employment

American First Finance is hiring a Merchant Funding Specialist

Responsibilities

  • Deliver timely and professional support in response to incoming merchant inquiries
  • Initiate outbound calls to enhance merchant engagement and improve performance metrics
  • Record all communication details accurately within the CRM system
  • Convey merchant input and concerns to leadership for review and action
  • Organize and prioritize tasks to maintain efficient and effective support operations
  • Address and resolve merchant requests logged through the CRM platform
  • Process and manage revised agreements reflecting updated terms and conditions
  • Maintain up-to-date expertise on product offerings, program rules, and merchant configurations
  • Update merchant account information including contact, banking, and risk-related changes
  • Arrange training sessions for merchants when necessary
  • Assist in managing dealer receivable balances
  • Oversee the administration of incentive programs for merchant partners
  • Provide ongoing funding assistance to current merchants
  • Carry out additional responsibilities as directed by management

Benefits

  • Attractive pay structure based on industry standards
  • Paid leave for vacation, personal time, and holidays
  • Employer contribution to 401(k) retirement plan
  • Comprehensive health coverage including medical, dental, and vision
  • Opportunities for career growth within a rapidly expanding organization
  • Inclusive, team-oriented, and engaging workplace culture

Compensation

Competitive compensation

Team

A diverse, collaborative, and fun work environment

Other

Message and data rates may apply. You can unsubscribe from text messages by replying STOP at any time. To opt out of emails, click the unsubscribe link in the message. For more information, visit https://firstcash.com/privacy-policy. FirstCash Holdings, Inc. is an Equal Opportunity Employer committed to diversity and inclusion. Accommodations are available upon request for individuals with disabilities during the application or employment process. Contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1 for assistance.

About company
American First Finance
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs. With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®.
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Job Details
Department Corporate Opportunities
Category other
Posted 2 months ago